MYOB are fascinating example of a business thinking in the 21st century rather than the last. MYOB are traditionally seen as a provider of business software with strong sector strength in the accounting profession. In the accounting profession they occupy a position of trust. Their name and their products are extremely well known.
Technology has done a great deal to remove geographical restrictions with routine tasks being outsourced away from the UK where costs are far lower. The benefit to the company outsourcing should be reduced cost, the ability to deal with peaks and the ability to specialise in higher level areas. For this to work you need to trust the provider that they can deliver and provide work of high enough quality. MYOB have obviously given this some serious thought because they now not only supply business software they also provide an outsourcing service to their clients.
In short they have:
I recently met MYOB's David Clough who is leading the charge. David is very knowledgeable and a quick preview indicates that much thought and time has been given to making the service work well for their clients.